Application Usage Project

Definition

Application Usage Project

a project, the mission of which is to operate and maintain the application so that it can be used by the user organization

Phases

An application usage project typically includes the following phases:

• Usage Phase

Work Products

An application usage project typically produces or updates the following work products:

• Management Set:
  • Contract
  • Statement Of Work
  • Management Plan
  • Work Breakdown Structure
  • Organization Chart
  • Master Schedule
  • Process Description Doc
  • Status Report
• Configuration Mgmt Set:
  • Config Mgmt Plan
  • Change Request Form
  • Config Id Report
  • CCB Meeting Minutes
  • Config Status Report
  • Config Audit Report
• Risk Management Set:
  • Risk Management Plan
  • Risk Analysis
  • Risk Monitoring Report
• Metrics Set:
  • Metrics Plan
  • Metrics Report
• Quality Set:
  • Quality Plan
  • Audit Report
  • Inspection Report
  • Inspection Summary Report
  • Process Inspection Checklist
  • Endeavor Debrief Report
• Environments Set:
  • Project Environments Description Document
  • Product Selection Report
  • Development Environments (for Maintenance):
    • Reuse Environment
    • Engineering Environment
    • Multimedia Environment
    • Integration Environment
    • Test Environment
    • Staging Environment
  • Production Environments:
    • Client Environment
    • Contact Center Environment
    • Content Management Environment
    • Data Center Environment
• Disaster Recovery Set:
  • Disaster Recovery Plan
  • Disaster Checklist
  • Center Inventory
  • Disaster Status Report
• Training Set:
  • Training Materials
  • Training Needs Assessment
  • Training Plan
  • Training Schedule
  • Training Vendor Assessment
• Requirements Set (largely completed during the previous project):
  • Actor Cards
  • Use Case Cards
  • Application Vision Statement
  • Requirements Executive Summary
  • System Requirements Specification
  • External API Specification
  • Glossary
  • Domain Model Document
• Architecture Set (largely completed during the previous project):
  • System Architecture Document
  • Contact Center Architecture Document
  • Data Center Architecture Document
  • Information Architecture Document
  • Software Architecture Document
  • Software Architecture Prototype
• Design Set:
  • CRC Cards
  • Database Design Document
  • Hardware Design Document
  • Human Interface Design Document
  • Human Interface Prototype
  • Software Design Document
  • Javadoc
• Implementation Set:
  • Data Center
  • Data Components
  • Hardware Components
  • Software Components
• Integration Set:
  • Applications
  • Integration Plan
• Test Set:
  • Project Test Plan
  • Master Test List
  • Test Procedure
  • Test Report
  • Test Summary Report
  • Usability Testing:
    • Screening Questionnaire
    • Orientation Script
    • Observations Form
    • Pretest Questionnaire
    • Posttest Questionnaire
  • Test Script
  • Test Suite
  • Test Case
  • Test Data
• Deployment Set:
  • Deployment Plan
  • Release Notes
  • Installation Manual
• Operations Set:
  • Operations Manual
  • Operations Log
• User Support Set:
  • Contact Report
  • Job Aids
  • Support Plan
  • Users Manual
  • User Support Reference Materials

Teams

An application usage project typically involves the collaboration of the following teams:

• Management Teams:
  • Project Management Team
  • Configuration Control Board
  • Configuration Management Team
  • Metrics Team
  • Quality Team
  • Training Team
• Application Development Teams:
  • Architecture Team
  • Database Team
  • Deployment Team
  • Environments Team
  • Independent Test Team
  • Integration Team
  • Process Team
  • Project Team
  • Requirements Team
  • Reuse Team
  • Security Team
  • Software Development Team
  • User Interface Team
• Evaluation Teams:
  • Architecture Evaluation Team
  • Database Evaluation Team
  • Deployment Evaluation Team
  • Environments Evaluation Team
  • Requirements Evaluation Team
  • Software Evaluation Team
  • Strategy Evaluation Team
  • Test Evaluation Team

Activities and Tasks

An application usage project typically involves the performance of the following activities and associated tasks:

• Project Management:
  • Cost Management
  • Communications Management
  • Delivery Management
  • Management Planning
  • Personnel Management
  • Relationship Management
  • Resource Management
  • Schedule Management
  • Scope Management
• Configuration Management:
  • Configuration Management Planning
  • Configuration Identification
  • Version Control
  • Configuration Control
  • Configuration Status Reporting
  • Configuration Auditing
• Risk Management:
  • Risk Analysis
  • Risk Control
  • Risk Identification
  • Risk Management Planning
  • Risk Monitoring
• Process Engineering:
  • Process Needs Assessment:
  • Process Framework Extension
  • Process Framework Iteration
  • Process Construction
  • Process Tailoring
  • Process Documentation
  • Process Consulting
  • Process Mandating
• Quality Engineering:
  • Quality Assurance
  • Quality Control
• Reuse Engineering:
  • Endeavor Support
  • ReusableWork Product Certification
  • ReusableWork Product Evaluation
  • Reusable Work Product Identification
  • ReusableWork Product Preparation
  • Reuse Repository Production
• Environments Engineering:
  • Environments Needs Assessment
  • Vendor and Tool Evaluation
  • Vendor and Tool Selection
  • Tool Acquisition
  • Environments Design
  • Environments Production
  • Environments Maintenance
• Requirements Engineering:
  • Requirements Reuse
  • Requirements Identification
  • Requirements Analysis
  • Requirements Specification
• Architecting:
  • Architecture Reuse
  • Architecture Prototyping
  • Architecture Documentation
  • Architecture Integrity Assurance
• Design:
  • Design Reuse
  • Design Production
  • Design Documentation
• Implementation:
  • Acquisition
  • Programming
  • Debugging
  • Fabrication
  • Implementation Reuse
• Integration:
  • Integration Planning
  • Component Integration
  • Installation
  • Configuration
  • Integration Reporting
• Testing:
  • Test Planning
  • Test Reuse
  • Test Design
  • Test Implementation
  • Test Execution
  • Test Reporting
• Deployment:
  • Deployment Planning
  • Application Installation
  • Application Tuning
  • Data Component Installation
  • Database Loading
  • Database Tuning
  • Hardware Component Installation
  • Hardware Component Configuration
  • Software Component Installation
  • Software Component Configuration
• Content Management:
  • Content Creation
  • Content Entry
  • Content Internationalization
  • Content Editing
  • Content Approval
  • Content Publication
  • Content Retirement

Guidelines

• The above lists of work products, teams, and work units is typically a superset of what is actually needed. The management and process teams should work together to identify the proper subset of process components to use.