Environments Engineering

Definition

Environments Engineering

the activity consisting of the cohesive collection of all tasks that are primarily performed to produce and maintain an endeavor’s environments

Classification

As illustrated in the preceding figure, Environments Engineering is part of the following inheritance hierarchy:

• Type: Abstract
• Superclass: Engineering Activity
• Subclasses:
  • Client Environment Environments Engineering
  • Contact Center Environment Environments Engineering
  • Content Management Environment Environments Engineering
  • Data Center Environment Environments Engineering
  • Engineering Environment Environments Engineering
  • Integration Environment Environments Engineering
  • Management Environment Environments Engineering
  • Multimedia Environment Environments Engineering
  • Reuse Environment Environments Engineering
  • Staging Environment Environments Engineering
  • Test Environment Environments Engineering

Responsibilities

The typical responsibilities of Environments Engineering are to:

• Produce all environments required by the endeavor.
• Maintain these environments.
• Ensure the quality of these environments.

Preconditions

Environments engineering typically may begin when the following conditions hold:

• The endeavor is started.
• The environments team is:
  • Initially staffed.
  • Adequately trained in environments engineering.

Completion Criteria

Environments engineering is typically complete when the following conditions hold:

• The contact centers(s) exist.
• The data centers(s) exist.
• The environments exist and have been installed in their respective centers.

Tasks

Environments engineering typically involves the following teams performing the following tasks in an iterative, incremental, parallel, and time-boxed manner:

• Environments Team, which performs:
  • Environments Needs Assessment
  • Vendor and Tool Evaluation
  • Vendor and Tool Selection
  • Tool Acquisition
  • Environments Design
  • Environments Production
  • Environments Maintenance

Environments

Environments engineering is typically performed using the following environment(s):

• Management Environment
• Development Environments:
  • Reuse Environment
  • Engineering Environment
  • Multimedia Environment
  • Integration Environment
  • Test Environment
  • Staging Environment
• Production Environments:
  • Client Environment
  • Contact Center Environment
  • Content Management Environment
  • Data Center Environment

Work Products

Environments engineering typically results in the production of all or part of the following work products in the environments work product set:

• Documents:
  • Project Environments Description Document
  • Product Selection Report
• Management Environment
• Development Environments:
  • Reuse Environment
  • Engineering Environment
  • Multimedia Environment
  • Integration Environment
  • Test Environment
  • Staging Environment
• Production Environments:
  • Client Environment
  • Contact Center Environment
  • Content Management Environment
  • Data Center Environment

Phases

Environments engineering tasks are typically performed during the following phases:

• Business Strategy: Ongoing
• Business Optimization: Ongoing
• Construction: Ongoing
• Initiation: Ongoing
• Construction: Ongoing
• Delivery: Ongoing
• Usage: Ongoing
• Retirement: Not Applicable

Guidelines

• This activity is documented using the typical configuration for large projects. It is intended to be configured (i.e., instantiated, extended, and tailored) to meet the needs of specific projects.
• The preconditions of this activity should be the union of the preconditions of its constituent tasks.
• The completion criteria for this activity should be the union of the postconditions of its constituent tasks.