Data Component,
which is a component consisting of a cohesive
collection of data (content) that is part of an
application, contact center, or data center.
Hardware Component,
which is a component consisting of a physical
device that is part of a system application, contact
center, or data center.
Personnel Component,
which is a component consisting of a
person playing a
role that
is part of a system application, contact center, or data
center.
Procedural Component,
which is a component consisting of procedure that
is performed by one or more persons playing one or more
roles.
Software Component,
which is a component consisting of an encapsulated
cohesive piece of computer software that:
Offers a cohesive set of services via one or more
interfaces.
Is designed, implemented, and tested as a unit
prior to integration.
Is part of an application, contact center, or data
center.