Data Center Manager

Definition

Data Center Manager

the specialized manager role that is played when a person performs management tasks for one or more data centers

Responsibilities

The typical role-specific responsibilities of a Data Center Manager are to:

• Manage the data center’s:
  • Costs and budget.
  • Communications, both internally and externally.
  • Delivery of work products and services.
  • Planning efforts.
  • Personnel.
  • Relationships with other organizations.
  • Resources.
  • Scope in terms of mission, objectives, and requirements.
  • Schedule in terms of dates and milestones.
• Monitor and manage the data center’s risks.

Data center managers typically inherit general role responsibilities from the role method component.

Expertise

To fulfill these responsibilities, data center managers typically should have the following expertise, training, and experience:

• Deep knowledge of and expertise in using management tasks, techniques, and patterns.
• Deep knowledge of customer relationship management (CRM).
• Solid knowledge of and expertise in using management tools.
• Solid knowledge of and expertise in risk management, configuration management, and disaster recovery.
• Basic knowledge and expertise of quality engineering and metrics engineering.
• Proven ability to manage large teams and delegate authority.
• Exceptional communication and negotiation skills including the ability to negotiate adequate resources (e.g., schedule, budget, staffing, tools, e.g., facilities).
• Basic familiarity with the technology to be used on the project.
• Bachelor’s degree in business administration or the equivalent.

Tasks

Data center managers perform the following role-specific tasks in an iterative, incremental, parallel, and time-boxed manner:

• Management:
  • Cost Management
  • Communications Management
  • Delivery Management
  • Management Planning
  • Personnel Management
  • Relationship Management
  • Resource Management
  • Scope Management
  • Schedule Management
• Process Engineering:
  • Process Framework Mandating
  • Process Mandating

Data center managers typically inherit common role tasks from the role method component.

Teams

Data center managers typically perform these tasks as members of the following teams:

• Data Center Management Team
• User Support Team

Work Products

As members of these teams, data center managers typically produce all or part of the following work products:

• Management Work Products:
  • Data Center Mission Statement
  • Data Center Contract
  • Data Center Statement Of Work
  • Data Center Management Plan
  • Data Center Documentation Plan
  • Data Center Work Breakdown Structure
  • Data Center Organization Chart
  • Data Center Job Descriptions
  • Data Center Master Schedule
  • Data Center Management Team Schedule
  • Data Center Budget
  • Data Center Status Report
• Risk Management Work Products:
  • Data Center Risk Management Plan

Guidelines

• Data center managers are needed whenever a data center is needed.
• This role typically inherits the common team guidelines from the roles method component.