Content Management Evaluation Team

Definition

Content Management Evaluation Team

a team that performs one or more technical evaluations of the deliverable content management work products and the content management process by which they are produced

Classification

As illustrated in the preceding figure, Content Management Evaluation Team is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Evaluation Team
• Subclasses:
  • None

Responsibilities

The typical team-specific responsibilities of a Content Management Evaluation Team are to:

• Inspect the deliverable content management work products.
• Notify the content management team of any defects found.
• Recommend improvements to the endeavor process including (but not limited to) the:
  • Content management activities and tasks.
  • Standards, templates, and evaluation checklists for the deliverable content management work products.

The content management evaluation team typically inherits general team responsibilities from the team method component.

Roles

A Content Management Evaluation Team typically consists of persons playing one or more of the following roles:

• Technical Leader, who facilitates the evaluation meeting and inspects the content management work products for technical quality.
• Database Administrator, who inspects the content management work products for technical quality.
• Usability Engineer, who inspects the content management work products for usability and consistency with the user interface.
• Quality Engineer, who evaluates the work products for quality and conformance to the endeavor process and relevant conventions.
• Technical Writer, who:
  • Acts as scribe at the evaluation meeting(s).
  • Summarizes the evaluation team’s findings in the evaluation summary report.
  • Delivers the evaluation summary report to the:
    • Content Management Team.
    • Management Team.
    • Quality Team.

Tasks

A Content Management Evaluation Team typically performs the following team-specific quality engineering tasks in an iterative, incremental, parallel, and time-boxed manner:

• Quality Engineering:
  • Quality Control – Content Management Evaluation
    Evaluate the content management work products
  • Quality Assurance – In-Progress Review
    Audit the content management process regarding:
    • The content management activity, work flows, tasks, and techniques.
    • The standards, templates, and evaluation checklists for the content management work products.

The content management evaluation team typically inherits the common team tasks from the team method component.

Work Products

A Content Management Evaluation Team typically produces the following work products:

• Quality Set:
  • Evaluation Report, which documents an individual evaluator’s findings.
  • Evaluation Summary Report, which summarizes the finding of the entire evaluation team.

Guidelines

• Evaluations should not devolve into walkthroughs that require the work products’ developers to explain them to the evaluators. The work products should stand on their own.
• To the extent practical, the developers of a work product should:
  • Not be the only evaluators of it.
  • Also informally inspect it prior to the evaluation.
• A single person may play multiple roles on an evaluation team if he or she has the necessary expertise to fulfill multiple roles. This is especially true on small endeavors.
• A content management evaluation team typically inherits the common team guidelines from the team method component.