Operations Organization

Definition

Operations Organization

any organization that operates one or more application in their production environment(s)

Classification

As illustrated in the preceding figure, Operations Organization is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Organization
• Subclasses:
  • None

Responsibilities

The typical responsibilities of an Operations Organization are to:

• Plan operations tasks.
• Keep systems and applications operating.
• Administer systems, database, and networks.
• Service contact center and data center environments.
• Ensure adequate contact center and data center environments availability, capacity, and performance.
• Monitor and optimize system, application, database, and network performance.
• Report system, application, database, and network status.
• Log the performance of operations tasks.

Guidelines

• An operations organization and other organizations may belong either to the same or to different businesses.
• Like the same person playing multiple roles or being a member of multiple teams, the same business division may be modeled as an operations organization as well as a:
  • Customer organization if it funds the development of the applications it operates.
  • Development organization if it develops the work products it operates.
  • Maintenance organization if it operates the applications it operates.
  • User organization if it uses the applications it operates.
• The operations organization typically inherits the common team guidelines from the organization process component.