Change Requesting

Definition

Change Requesting

the common task during which producers request changes be made to work products

Objectives

The typical objectives of change requesting are to:

• Request changes be made to work products needing improvement.
• Improve the quality of the work products.

Preconditions

Change requesting can typically begin when the following preconditions hold:

• Work products exist that can be improved.
• People playing roles on the endeavor have been adequately trained (or has sufficient experience) in change requesting.

Completion Criteria

Change requesting is typically complete when the following postconditions hold:

• Change requests have been produced and delivered to the appropriate producers.

Steps

Change requesting typically involves roles performing the following steps in an iterative, incremental, and parallel manner:

• Determine the change to be made.
• Document the change to be made on a change request form.
• Formally request that the change be made by submitting the change request form to the change control board.

Techniques

Change requesting can typically be performed using the following techniques:

• Standardized forms.
• Electronic submission and tracking.

Work Products

Change requesting typically results in the production of the following work products in an iterative, incremental, parallel, and time-boxed manner:

• Change Request Form

Guidelines

• This task is typically ongoing during the duration of the associated endeavor.
• This task is deals with requesting changes (e.g., improvements or modification rather than fixes), whereas defect reporting deals with requesting that a defect be fixed.
• Typically, anyone on an endeavor can make a change request.
• Change requests need to be documented so that they can be evaluated for impact, formally approved or rejected, and their progress tracted.