Customer Organization

Definition

Customer Organization

an organization that pays a development organization to develop and deliver one or more work products (typically an application, a set of components, and associated documentation and test software)

Classification

As illustrated in the preceding figure, Customer Organization is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Organization
• Subclasses:
  • None

Responsibilities

The typical responsibilities of a Customer Organization are to:

• Sign legal documents (e.g., contract, statement of work).
• Communicate needs and project objectives to the development organization.
• Evaluate the acceptability of deliverable work products.
• Pay the development organization upon delivery.

Guidelines

• The customer organization and other organizations may belong either to the same or to different business enterprises.
• Like the same person playing multiple roles or being a member of multiple teams, the same physical organization may be modeled logically as a customer organization as well as a:
  • Development organization if it develops the work products it funds.
  • User organization if it funds work products for itself.
  • Operations organization if it operates the applications it funds.
  • Maintenance organization if it maintains the work products it funds.
• The customer organization typically inherits the common guidelines from the organization method component.