Customer Analysis (Task)



Definition

Customer Analysis
the requirements engineering task during which the customer organization’s current business enterprise is studied, modeled, and analyzed

Classification

Customer Analysis in the OPF Method Component Inheritance Hierarchy

As illustrated in the preceding figure, Customer Analysis is part of the following inheritance hierarchy:

Responsibilities

The typical responsibilities of Customer Analysis are to:

Preconditions

Customer analysis can typically begin when the following preconditions hold:

Completion Criteria

Customer analysis is complete when the following postconditions hold:

Steps

Customer analysis typically involves the business strategy team performing the following steps in an iterative, incremental, and parallel manner:

Techniques

Customer analysis can typically be performed using the following techniques:

Work Products

Customer analysis typically results in the production of the following work products:

Guidelines