Maintenance Team

Definition

Maintenance Team

the team that performs the maintenance activity tasks on one or more systems or applications

Classification

As illustrated in the preceding figure, Maintenance Team is part of the following inheritance hierarchy:

• Type: Concrete
• Superclass: Team
• Subclasses:
  • None

Responsibilities

The typical team-specific responsibilities of a Maintenance Team typically are to:

• Make minor fixes and enhancements to the system or application and its components.
• Update the associated development and user documents to keep them consistent with the system or application.

A Maintenance Team typically inherits the general team responsibilities from the team method component.

Roles

A Maintenance Team typically consists of persons playing the following roles:

• Requirements Engineer, who maintains the system or application requirements.
• Software Architect, who maintains the software design.
• Database Engineer, who maintains the system or application databases.
• Programmer, who programs minor fixes and enhancements to system or application software components.
• Security Engineer, who ensures that maintenance does not introduce security defects.
• Test Engineer, who performs regression tests on the maintained system or application.
• Technical Writer, who updates the development and user documentation.

Tasks

A Maintenance Team typically performs the following team-specific tasks in an iterative, incremental, parallel, and time-boxed manner:

• Maintenance:
  • Maintenance Planning
  • Defect Identification
  • Defect Analysis
  • Defect Correction
  • Defect Status Reporting

A Maintenance Team typically inherits the common team tasks from the team method component.

Work Products

A Maintenance Team typically produces the following work products:

• Maintenance Plan
• Updated system data, hardware, or software component.
• Updated developer or user documentation

Guidelines

• The maintenance team does not perform major enhancements of fix major defects that can wait until the next version of the application is developed.
• The maintenance team typically inherits the common team guidelines from the team method component.