Observation (a.k.a., anthropological or ethnographic research) is a common technique consisting of watching representative users (and other stakeholders) while they perform their tasks in order to better understand their work and needs.
TBD
The typical objectives of observation are to:
Observation can typically begin when the following preconditions hold:
Observation is typically complete if the following postconditions hold:
During observation, various rolls typically perform the following steps:
Observation typically results in the following work products:
Observation is typically subject to the following limitations: