User Support Materials Production

Definition

User support materials production is the user support task during which user support materials are producted.

Objectives

The typical objectives of the user support materials production task are to:

• Produce the job aids.
• Produce the users manual.
• Produce the user support reference materials.

Preconditions

The user support materials production task can typically begin when the following preconditions hold:

• The usage phase has begun.
• The user support team has been adequately staffed with user support agents. who are adequately trained and experienced in user support materials production.

Completion Criteria

The user support materials production task is typically complete when the following postconditions hold:

• The retirement phase has begun.
• The applications have been retired.

Steps

The user support materials production task typically involves the following teams performing the following steps in an interative, incremental, parallel, and time-boxed manner:

• User Support Agent(s) of the User Support Team:
  • TBD

Techniques

The user support materials production task can typically be performed using the following techniques:

• TBD

Work Products

The user support materials production task typically results in the production of all or part of the following work products:

• User Experience Work Products:
  • Job Aids
  • UsersManual
  • User Support Reference Materials

Guidelines

• TBD