Content Management Evaluation

Definition

Content management evaluation is the quality control task during which the content management work products are evaluated.

Objectives

The typical objectives of the content management evaluation task are to:

• Determine if the deliverable content management work products are:
  • Correct.
  • Complete.
  • Consistent (internally, externally with other work products, and externally with related conventions).
  • Understandable.
• Identify defects in the deliverable content management work products so that:
  • The defects can be fixed.
  • Defect trend analysis can be performed to improve the process and staff training.
• Determine if the content management tasks are:
  • Completed.
  • Effective.
  • Efficient.

Preconditions

The content management evaluation task can typically begin when the following preconditions hold:

• The delivery phase has started.
• The content management inspection team is adequately:
  • Staffed.
  • Trained in the content management evaluation task.
  • Trained in its associated techniques (e.g., inspection).
• At least one deployment work product is ready for evaluation.

Completion Criteria

The content management evaluation task is typically complete when the following postconditions hold:

• The following deployment work products have passed their evaluations (e.g., inspection):
  • Documentation:
    • Content Management Plan
    • Content Management Analysis Report
  • Data Components:
    • Content:
      • Textual content.
      • Numerical content.
      • Audio content.
      • Graphical content.
      • Video content.
    • Content Metadata
  • Content Management Databases:
    • Content Archive
    • Content Cache
    • Content Metadata Database
    • Content Personalization Database
    • Draft Content Database
    • External Content Sources
    • Legacy Content Sources
    • Published Content Database

Steps

The content management evaluation task typically involves the following teams performing the following steps in an incremental, iterative, parallel manner:

• The content management team informally evaluates their work products in accordance with the associated technique used.
• The content management inspection team formally evaluates these content management work products in accordance with the associated technique used.

Techniques

The content management evaluation task typically can be performed using the following techniques:

• Quality Evaluation Techniques:
  • Desk Checking
  • Inspecting
  • Quality Metrics
  • Static Analysis
  • Walkthroughs

Work Products

The content management evaluation task typically results in the production of the following work products:

• Quality Set:
  • Inspection Report
  • Inspection Summary Report

Guidelines

• Inspecting tends to be the most effective technique for identifying defects.
• Evaluations can be incremental and are typically iterative.
• Because defects can occur in the test work products, it is important to ensure that tests do not produce any false positive or false negative results.