Hardware Component Servicing



Definition

Hardware component servicing is the operations task during which hardware components in the data center(s) are serviced.

Objectives

The typical objectives of the hardware component servicing task are to:

Preconditions

The hardware component servicing task can typically begin when the following preconditions hold:

Completion Criteria

The hardware component servicing task is typically complete when the following postconditions hold:

Steps

The hardware component servicing task typically involves the following teams performing the following steps in an interative, incremental, parallel, and time-boxed manner:

Techniques

The hardware component servicing task can typically be performed using the following techniques:

Work Products

The hardware component servicing task typically results in the production of all or part of the following work products:

Guidelines