Contact center retirement is the retirement subactivity consisting of the cohesive collection of all tasks that are primarily performed to retire a contact center from service.
The typical goals of contact center retirement are to:
The typical objectives of contact center retirement are to:
Typical examples of the contact center retirement activity include:
Contact center retirement typically may begin when the following conditions hold:
Contact center retirement is typically complete when the following conditions hold:
Contact center retirement typically involves the following teams performing the following retirement tasks in an iterative, incremental, parallel, and time-boxed manner:
Contact center retirement is typically performed using the following environment(s) and associated tools:
Contact center retirement typically results in the production of the following work products:
Contact center retirement tasks are typically performed during the following phases: