Support Plan
- Support Plan
(a.k.a., User Support Plan)
- A plan that documents the
support organization’s plans for providing support to the
users and members of the
customer organization
The typical objectives of a support plan are to document
the:
- Roles and responsibilities of the user support team.
- User support tasks to be performed.
- User support work products to be produced.
The typical benefits of a support plan include:
- It enables the user support team to more effectively
perform their tasks.
The typical contents of a support plan include:
The typical stakeholders of a support plan include:
- Producers:
- Evaluators:
- Approvers:
- Maintainers:
- Users:
- The
user support team performs user support tasks in
accordance with the support plan.
A support plan can typically be started if the following
preconditions hold:
A support plan typically has the following inputs:
- Work Products:
- Stakeholders:
Support plans are typically constrained by the following conventions:
- Content and Format Standard
- MS Word Template
- XML DTD Template
- Inspection Checklist