User/Task Matrix
A
user/task matrix is the
business (re)engineering
requirements work
product that documents the tasks that
users perform.
The typical objectives of a user/task matrix are to:
- Document the the allocation of user tasks to user
type.
The typical benefits of a user/task matrix are:
- Only by analyzing what the users of the customer
organization’s applications do can the customer
organization be reengineered to better support them.
- User/task matrices are a part of User Centered Design
(UCD) and a foundation for user analysis.
The typical contents of a user/task matrix may include:
- Column heading listing user types
- Row heading listing user tasks
- Cells containing user to task mappings
The typical stakeholders of a user/task matrix are:
- Producers:
- Evaluators:
- Approvers:
- Maintainers:
- Users:
A user/task matrix is typically produced during the
following phases:
A user/task matrix typically can be started if the following
preconditions hold:
The typical inputs to a user/task matrix include:
- Documentation:
- Stakeholders:
- This document is developed incrementally and iteratively
in parallel with other documents.
- This is an informal document that need not be separately
maintained once its contents are incorporated into the user
analysis.
User/task matrices are typically constrained by the
following conventions:
-
Content and Format Standard
-
MS Word Template
-
XML DTD
-
Inspection Checklist