Operations Log

Definition

The operations log is the operations work product that documents the actual performance of operations tasks.

Objectives

The typical objectives of anoperations log are to document the performance:

• Computer Operator tasks.
• Database administrator tasks.
• Network administrator tasks.
• Systems administrator tasks.

Benefits

The typical benefits of an operations log include:

• In case a problem occurs, there will be a complete record of prior performance of operations tasks that may have caused the problem.

Contents

The typical contents of an operations log include:

• Database Administration Tasks
• Application Operation Tasks
• Network Administration Tasks
• System Administration Tasks

Stakeholders

The typical stakeholders of an operations log include:

• Producers:
  • Operations Team
• Evaluators:
  • Operations Inspection Team
• Approvers:
  • Project Manager
  • Technical Leader
  • Customer Representative
• Maintainers:
  • Operations Team
• Users:
  • The Operations team
  • The Disaster recovery team

Phases

• Business Strategy: Not Applicable
• Business Optimization: Not Applicable
• Initiation: Not Applicable
• Construction: Not Applicable
• Delivery: Started
• Usage: Maintained
• Retirement: Archived

Preconditions

An operations log can typically be started if the following preconditions hold:

• The delivery phase is started.

Inputs

An operations log typically has the following inputs:

• Work Products:
  • Operations Manual
• Stakeholders:
  • Computer Operator.
  • Database Administrator.
  • Network Administrator.
  • Systems Administrator.

Guidelines

• TBD

Conventions

Operations logs are typically constrained by the following conventions:

• Content and Format Standard
• MS Word Template
• XML DTD Template
• Inspection Checklist

Examples

• Example Operations Manual