Operations Organization
- Operations Organization
- any organization that
operates one or more
application in their
production environment(s)
As illustrated in the preceding figure, Operations Organization is part of the following inheritance hierarchy:
The typical responsibilities of an Operations Organization are to:
- Plan operations tasks.
- Keep systems and applications operating.
- Administer systems, database, and networks.
- Service contact center and data center environments.
- Ensure adequate contact center and data center environments availability, capacity, and performance.
- Monitor and optimize system, application, database, and network performance.
- Report system, application, database, and network status.
- Log the performance of operations tasks.
- An operations organization and other organizations may
belong either to the same or to different businesses.
- Like the same person playing multiple roles or being a
member of multiple teams, the same business division may be
modeled as an operations organization as well as a:
- Customer organization if it funds the development of the applications it operates.
- Development organization if it develops the work products it operates.
- Maintenance organization if it operates the applications it operates.
- User organization if it uses the applications it operates.
- The operations organization typically inherits the
common team guidelines from the
organization process component.
